Terms & Conditions

1. Introduction

Welcome to Twenty Hampers. By accessing or using our website, placing an order, or contacting us through our website, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. About Our Products

Twenty Hampers offers corporate gifts, festive hampers, customised gift collections, office essentials, onboarding kits, and related products.

Product images are provided for reference. Actual colours, packaging, presentation, or product availability may vary slightly depending on stock and customisation requirements.

3. Product Availability

All products are subject to availability. We reserve the right to modify, replace, or discontinue products without prior notice.

If an ordered product becomes unavailable, we may contact you to discuss an alternative product or suitable solution.

4. Orders & Customisation

Orders may be placed through our website or through direct communication with our team.

• Customers are responsible for providing accurate order details.
• Customised products may require additional processing time.
• Once a customised order is confirmed, changes may not always be possible.
• Bulk and corporate orders may be subject to separate quotation terms.

5. Pricing & Payments

Product prices displayed on the website may change from time to time without prior notice.

For customised, bulk, or corporate orders, pricing may be provided separately based on product selection, quantity, packaging, branding, and delivery requirements.

Orders are processed after the applicable payment or advance payment has been received and confirmed.

6. Corporate & Bulk Orders

Corporate and bulk gifting orders may require advance confirmation, quotation approval, branding details, and agreed delivery timelines.

Customers are responsible for providing correct quantities, recipient details, logos, artwork, and other information required for the order.

7. Delivery

Delivery timelines may vary depending on product availability, order quantity, customisation, destination, and delivery partner availability.

Delays caused by courier services, weather, transportation issues, public holidays, or circumstances beyond our reasonable control may occur.

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information.
• Checking order details before confirming an order.
• Providing correct branding and customisation information.
• Ensuring someone is available to receive the delivery where required.

9. Returns & Refunds

Returns, replacements, cancellations, and refunds are subject to our applicable Refund & Returns Policy and Cancellation Policy.

Customised or personalised products may be subject to different return or cancellation conditions.

10. Intellectual Property

All website content, including text, graphics, logos, images, designs, branding, and other materials belonging to Twenty Hampers may not be copied, reproduced, modified, or distributed without prior written permission.

11. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

Any attempt to misuse the website, introduce malicious code, access restricted areas, or interfere with website functionality is prohibited.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, hosting providers, analytics services, or other technology providers.

These services may have their own terms and conditions, and their use may be subject to those terms.

13. Limitation of Liability

Twenty Hampers will take reasonable steps to provide accurate product and service information. However, we cannot guarantee that the website or all information will always be completely accurate, uninterrupted, or error-free.

To the extent permitted by applicable law, Twenty Hampers shall not be responsible for losses arising from circumstances beyond our reasonable control.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, business practices, or applicable requirements.

Updated terms will be published on this page.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.