Cancellation Policy

1. Order Cancellation

Customers may request cancellation of an order by contacting Twenty Hampers as soon as possible after placing the order.

Cancellation requests will be reviewed based on the current status of the order.

2. Cancellation Before Processing

If a cancellation request is received before the order has entered processing, production, or customisation, we may be able to cancel the order.

Where applicable, an eligible refund will be processed according to our Refund & Returns Policy.

3. Cancellation After Processing

Once an order has been processed, packed, customised, or prepared for dispatch, cancellation may not be possible.

If costs have already been incurred for products, packaging, branding, printing, or other services, those costs may not be refundable.

4. Customised & Personalised Orders

Customised, branded, personalised, or specially prepared products require additional preparation and may be produced specifically for the customer.

Once production or customisation has started, cancellation may not be accepted.

5. Corporate & Bulk Orders

Corporate and bulk orders may involve advance purchasing, customised packaging, branding, printing, and special production arrangements.

Cancellation terms for such orders may depend on the stage of production and may be agreed separately at the time of order confirmation.

6. Orders Already Dispatched

Orders that have already been dispatched cannot normally be cancelled through the website.

If you have an issue with a dispatched order, please contact us and our team will review the situation according to the applicable Refund & Returns Policy.

7. Cancellation by Twenty Hampers

In certain circumstances, Twenty Hampers may need to cancel an order due to product unavailability, incorrect pricing, payment issues, inability to fulfil the order, or other circumstances beyond our reasonable control.

If an order is cancelled by us after payment has been received, an applicable refund will be processed according to the circumstances of the order.

8. Refund After Cancellation

Where a cancellation is approved and a refund is applicable, the refund will generally be processed through the original payment method where possible.

The time required for the refund to appear in your account may vary depending on the payment gateway, bank, or financial institution.

9. How to Request Cancellation

To request an order cancellation, please contact our team with:

• Customer name
• Order number or order details
• Phone number or email used for the order
• Reason for cancellation

Our team will review the request and confirm whether the order can be cancelled.

10. Policy Updates

Twenty Hampers may update this Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

The updated policy will be published on this page.